Cookie Policy

1. Introduction and Overview

This Cookie Policy explains how GramarText, Inc. ("we," "us," "our," or "Company") uses cookies and similar tracking technologies when you visit our website, use our applications, or interact with our services (collectively, the "Services"). This policy provides detailed information about the types of cookies we use, why we use them, and how you can control your cookie preferences.

By continuing to use our Services, you consent to our use of cookies and similar technologies as described in this policy. If you do not agree with our use of cookies, you should adjust your browser settings or discontinue use of our Services.

This Cookie Policy should be read in conjunction with our Privacy Policy and Terms of Service, which provide additional information about how we collect, use, and protect your personal information.

2. What Are Cookies and Similar Technologies

Cookies are small text files that are stored on your device (computer, tablet, smartphone, or other electronic device) when you visit websites or use applications. They contain information that is transferred to your device's hard drive and allow websites to recognize your device and remember certain information about your visit.

Types of Cookies

• Session Cookies: Temporary cookies that are deleted when you close your browser or application
• Persistent Cookies: Cookies that remain on your device for a specified period or until manually deleted
• First-Party Cookies: Cookies set directly by our website or application
• Third-Party Cookies: Cookies set by external services and partners integrated into our Services
• Secure Cookies: Cookies that are only transmitted over encrypted HTTPS connections
• HttpOnly Cookies: Cookies that cannot be accessed by client-side scripts for enhanced security

Similar Technologies

• Web Beacons: Small transparent images used to track user behavior and email interactions
• Pixel Tags: Tiny graphics used to collect information about your visit and measure advertising effectiveness
• Local Storage: Browser storage mechanisms that allow websites to store data locally on your device
• Session Storage: Temporary storage that is cleared when you close your browser tab
• Flash Cookies: Data stored by Adobe Flash Player (now largely deprecated)
• Device Fingerprinting: Techniques that collect information about your device configuration for identification
• ETags: HTTP headers used for web cache validation that can also track users

Mobile App Technologies

• Mobile Device IDs: Unique identifiers assigned to mobile devices for tracking and analytics
• App-Specific Storage: Data storage mechanisms within mobile applications
• Push Notification Tokens: Identifiers used to send push notifications to your device
• SDK Data Collection: Information collected by third-party software development kits integrated into our apps

3. How We Use Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes to enhance your experience, improve our Services, and support our business operations. Our use of these technologies is designed to provide you with a more personalized, secure, and efficient experience.

Essential and Functional Purposes

• Authentication: Maintaining your login status and session information across pages and visits
• Security: Protecting against fraud, unauthorized access, and security threats
• Load Balancing: Distributing traffic across our servers for optimal performance
• Feature Functionality: Enabling core features and functionality of our Services
• Error Handling: Detecting and responding to technical errors and system issues
• Accessibility: Remembering accessibility preferences and settings
• Language Preferences: Storing your preferred language and regional settings

Performance and Analytics

• Usage Analytics: Understanding how users interact with our Services to identify areas for improvement
• Performance Monitoring: Measuring page load times, response rates, and system performance
• Error Tracking: Identifying and diagnosing technical issues and bugs
• Feature Usage: Analyzing which features are most popular and useful to users
• User Journey Analysis: Understanding how users navigate through our Services
• A/B Testing: Comparing different versions of features to optimize user experience
• Conversion Tracking: Measuring the effectiveness of our marketing and user acquisition efforts

Personalization and User Experience

• Content Customization: Personalizing content and recommendations based on your preferences and usage patterns
• Interface Preferences: Remembering your UI settings, themes, and layout preferences
• Writing Style Adaptation: Adapting our AI suggestions to your writing style and preferences
• Recent Activity: Displaying recently accessed documents and features
• Saved Preferences: Storing your settings and preferences across sessions
• Recommendation Engine: Providing personalized writing suggestions and tips

Marketing and Advertising

• Targeted Advertising: Delivering relevant advertisements based on your interests and behavior
• Campaign Measurement: Measuring the effectiveness of our advertising campaigns
• Retargeting: Showing relevant ads to users who have previously visited our Services
• Cross-Platform Tracking: Connecting your activity across different devices and platforms
• Conversion Attribution: Understanding which marketing channels drive user acquisition and conversions
• Audience Segmentation: Creating user segments for more effective marketing campaigns

4. Categories of Cookies We Use

We categorize our cookies based on their purpose and functionality. Understanding these categories helps you make informed decisions about your cookie preferences.

Strictly Necessary Cookies

These cookies are essential for the basic functionality of our Services and cannot be disabled without significantly impacting your user experience.

• Session Management: Cookies that maintain your login session and prevent you from having to log in repeatedly
• Security Tokens: Cookies that protect against cross-site request forgery (CSRF) and other security threats
• Load Balancing: Cookies that ensure your requests are routed to the appropriate servers
• Feature Toggles: Cookies that enable or disable specific features based on your account type
• Error Handling: Cookies that help us detect and respond to technical errors
• Accessibility: Cookies that remember your accessibility preferences and settings

Performance and Analytics Cookies

These cookies help us understand how our Services are used and identify areas for improvement.

• Google Analytics: Cookies that provide insights into user behavior, traffic sources, and content performance
• Internal Analytics: Our own analytics cookies that track feature usage and user engagement
• Performance Monitoring: Cookies that measure page load times and system performance
• Error Tracking: Cookies that help us identify and diagnose technical issues
• Heat Mapping: Cookies that track user interactions to understand how users engage with our interface
• A/B Testing: Cookies that assign users to different test groups for feature experimentation

Functional and Preference Cookies

These cookies enhance your user experience by remembering your preferences and settings.

• Language Settings: Cookies that remember your preferred language and regional settings
• Theme Preferences: Cookies that store your chosen color scheme and interface theme
• Writing Preferences: Cookies that remember your writing style preferences and AI settings
• Recent Activity: Cookies that track your recently accessed documents and features
• Notification Settings: Cookies that remember your notification preferences
• Tutorial Progress: Cookies that track your progress through onboarding and tutorial flows

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

• Google Ads: Cookies that enable targeted advertising through Google's advertising network
• Facebook Pixel: Cookies that track conversions and enable retargeting through Facebook's advertising platform
• LinkedIn Insight: Cookies that provide analytics and enable advertising on LinkedIn
• Retargeting Pixels: Cookies that enable us to show relevant ads to users who have visited our Services
• Conversion Tracking: Cookies that measure the effectiveness of our advertising campaigns
• Affiliate Tracking: Cookies that track referrals from affiliate partners and marketing channels

Social Media and Integration Cookies

These cookies enable integration with social media platforms and third-party services.

• Social Login: Cookies that enable login through social media accounts
• Social Sharing: Cookies that enable sharing content on social media platforms
• Embedded Content: Cookies from third-party services whose content is embedded in our Services
• Chat Widgets: Cookies from customer support chat services
• Video Players: Cookies from video hosting services for embedded videos

5. Third-Party Cookies and Services

We work with trusted third-party service providers who may set cookies and use similar technologies when you use our Services. These third parties have their own privacy policies and cookie practices, which we encourage you to review.

Analytics and Performance Services

• Google Analytics: Provides detailed insights into user behavior, traffic sources, and content performance
• Google Tag Manager: Manages and deploys marketing and analytics tags
• Hotjar: Provides heat mapping and user session recording for UX optimization
• Mixpanel: Offers advanced analytics and user behavior tracking
• Amplitude: Provides product analytics and user journey analysis
• New Relic: Monitors application performance and system health

Advertising and Marketing Platforms

• Google Ads: Enables targeted advertising and conversion tracking across Google's network
• Facebook Ads Manager: Provides advertising and retargeting capabilities on Facebook and Instagram
• LinkedIn Campaign Manager: Enables professional advertising and lead generation
• Twitter Ads: Provides advertising and engagement tracking on Twitter
• Microsoft Advertising: Enables advertising on Bing and Microsoft's partner network
• Criteo: Provides personalized retargeting and advertising solutions

Customer Support and Communication

• Intercom: Provides customer support chat and messaging functionality
• Zendesk: Offers customer support ticketing and knowledge base features
• Mailchimp: Manages email marketing campaigns and newsletters
• SendGrid: Handles transactional email delivery and tracking
• Twilio: Provides SMS and communication services

Payment and Security Services

• Stripe: Processes payments and manages subscription billing
• PayPal: Provides alternative payment processing options
• Cloudflare: Offers security, performance, and content delivery services
• reCAPTCHA: Protects against spam and automated abuse
• Auth0: Provides authentication and identity management services

Content and Media Services

• YouTube: Hosts and delivers video content embedded in our Services
• Vimeo: Provides video hosting and streaming capabilities
• Amazon CloudFront: Delivers static content and media files
• Google Fonts: Provides web fonts for improved typography

6. Cookie Duration and Retention

Different cookies have different lifespans depending on their purpose and functionality. We set appropriate expiration dates for our cookies to balance functionality with privacy protection.

Session Cookies

• Duration: Deleted automatically when you close your browser or application
• Purpose: Maintain your session state and temporary preferences during your visit
• Examples: Login session tokens, shopping cart contents, temporary form data
• Security: Automatically cleared to prevent unauthorized access after your session ends

Short-Term Persistent Cookies

• Duration: 24 hours to 30 days
• Purpose: Remember recent preferences and provide continuity across short-term visits
• Examples: Recent document access, temporary user preferences, short-term analytics
• Renewal: May be renewed with each visit to maintain functionality

Medium-Term Persistent Cookies

• Duration: 30 days to 1 year
• Purpose: Store user preferences and provide personalized experiences over extended periods
• Examples: Language preferences, theme settings, personalization data
• Management: Can be manually deleted or will expire automatically

Long-Term Persistent Cookies

• Duration: 1 to 2 years
• Purpose: Support long-term analytics, advertising, and user recognition
• Examples: Analytics identifiers, advertising cookies, long-term user preferences
• Review: Regularly reviewed and updated to ensure continued relevance

Cookie Refresh and Updates

• Automatic Renewal: Some cookies are automatically renewed when you visit our Services
• Expiration Management: We actively manage cookie expiration to minimize data retention
• Regular Cleanup: Expired and unnecessary cookies are regularly removed from our systems
• Policy Updates: Cookie durations may be updated to reflect changes in our practices or legal requirements

7. Managing Your Cookie Preferences

You have various options for controlling how cookies are used on your device. We provide multiple ways for you to manage your cookie preferences and respect your choices regarding data collection.

Browser-Based Cookie Controls

• Cookie Settings: Most browsers allow you to view, manage, and delete cookies through their settings menu
• Block All Cookies: You can configure your browser to block all cookies, though this may impact functionality
• Block Third-Party Cookies: Many browsers allow you to block only third-party cookies while allowing first-party cookies
• Cookie Notifications: You can set your browser to notify you when cookies are being set
• Automatic Deletion: Configure your browser to automatically delete cookies when you close it
• Site-Specific Settings: Many browsers allow you to set different cookie preferences for different websites

Our Cookie Preference Center

• Granular Control: Choose which categories of cookies you want to allow or block
• Detailed Information: View detailed information about each type of cookie we use
• Easy Management: Simple toggle switches to enable or disable cookie categories
• Preference Persistence: Your choices are remembered across visits and devices when you're logged in
• Regular Updates: Access updated information about new cookies and tracking technologies

Third-Party Opt-Out Tools

• Digital Advertising Alliance (DAA): Opt out of interest-based advertising from participating companies
• Network Advertising Initiative (NAI): Manage preferences for online behavioral advertising
• European Interactive Digital Advertising Alliance (EDAA): Control advertising cookies in Europe
• Google Ad Settings: Manage your Google advertising preferences and opt out of personalized ads
• Facebook Ad Preferences: Control how Facebook uses your data for advertising
• Industry Opt-Out Pages: Use industry-standard opt-out mechanisms for advertising cookies

Mobile Device Controls

• iOS Settings: Manage tracking and advertising preferences in your iPhone or iPad settings
• Android Settings: Control advertising ID and tracking preferences in your Android device settings
• App-Specific Settings: Manage tracking preferences within individual mobile applications
• Limit Ad Tracking: Enable "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalization" (Android)
• Reset Advertising ID: Reset your advertising identifier to limit cross-app tracking

Account-Based Preferences

• Privacy Dashboard: Access comprehensive privacy controls through your account settings
• Data Download: Request a copy of your data, including information about cookies and tracking
• Data Deletion: Request deletion of your data and associated tracking information
• Marketing Preferences: Control how we use your data for marketing and advertising purposes
• Communication Settings: Manage your preferences for different types of communications

8. Impact of Disabling Cookies

While you have the right to control cookie usage, disabling certain cookies may impact your experience with our Services. We want to ensure you understand the potential consequences of different cookie settings.

Disabling Essential Cookies

• Login Issues: You may be unable to log in or maintain your session across pages
• Security Vulnerabilities: Reduced protection against security threats and unauthorized access
• Feature Limitations: Core features may not function properly or may be completely unavailable
• Performance Problems: Slower loading times and reduced system performance
• Error Handling: Reduced ability to detect and respond to technical issues
• Accessibility Issues: Loss of accessibility preferences and customizations

Disabling Performance and Analytics Cookies

• Reduced Personalization: Less personalized experience and recommendations
• Repeated Surveys: You may be asked to participate in the same surveys multiple times
• Limited Insights: We'll have less information to improve our Services based on user behavior
• Feature Development: Slower development of new features and improvements
• Error Detection: Reduced ability to identify and fix technical issues

Disabling Functional Cookies

• Lost Preferences: Your settings and preferences will not be remembered between visits
• Repeated Setup: You'll need to reconfigure your preferences each time you visit
• Language Reset: Your language and regional preferences will not be saved
• Theme Loss: Your chosen theme and interface customizations will be lost
• Reduced Efficiency: Less efficient workflow due to lost customizations

Disabling Marketing Cookies

• Generic Advertising: You'll see less relevant advertisements
• Repeated Ads: You may see the same advertisements multiple times
• Limited Offers: You may miss personalized offers and promotions
• Cross-Platform Disconnect: Your experience may not be consistent across different devices
• Measurement Impact: We'll have less ability to measure the effectiveness of our marketing efforts

Alternative Solutions

• Selective Disabling: Consider disabling only specific categories of cookies rather than all cookies
• Incognito Mode: Use private browsing mode for temporary sessions without persistent cookies
• Regular Cleanup: Regularly clear cookies while keeping essential ones enabled
• Browser Extensions: Use privacy-focused browser extensions that provide granular cookie control

9. International Data Transfers and Compliance

Our use of cookies and similar technologies involves the transfer of data across international borders. We ensure that all such transfers comply with applicable data protection laws and regulations.

Global Data Processing

• Multi-Jurisdictional Operations: Our Services operate globally, and cookie data may be processed in multiple countries
• Data Center Locations: Our primary data centers are located in the United States, with additional facilities in Canada and the European Union
• Third-Party Processors: Our third-party service providers may process cookie data in various countries worldwide
• Legal Compliance: All international data transfers comply with applicable data protection laws and regulations

Transfer Safeguards and Mechanisms

• Adequacy Decisions: We rely on adequacy decisions from regulatory authorities where available
• Standard Contractual Clauses: We use EU-approved standard contractual clauses for transfers to countries without adequacy decisions
• Binding Corporate Rules: We implement binding corporate rules to ensure consistent data protection across our global operations
• Certification Programs: We participate in recognized privacy certification programs and frameworks
• Consent Mechanisms: We obtain explicit consent for transfers where required by law

Regional Compliance

• GDPR Compliance: Full compliance with the European Union's General Data Protection Regulation
• CCPA Compliance: Adherence to the California Consumer Privacy Act and related regulations
• PIPEDA Compliance: Compliance with Canada's Personal Information Protection and Electronic Documents Act
• LGPD Compliance: Adherence to Brazil's Lei Geral de Proteção de Dados
• Local Laws: Compliance with applicable local data protection and privacy laws in all jurisdictions where we operate

User Rights Across Jurisdictions

• Universal Rights: We provide consistent privacy rights to all users regardless of location
• Enhanced Rights: Users in certain jurisdictions may have additional rights under local laws
• Right to Object: Users can object to certain types of cookie processing
• Data Portability: Users can request their cookie-related data in a portable format
• Complaint Rights: Users can lodge complaints with relevant data protection authorities

10. Updates and Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about how we use cookies and similar technologies.

Types of Updates

• Technology Changes: Updates to reflect new cookies or tracking technologies we implement
• Legal Requirements: Changes required by new laws, regulations, or regulatory guidance
• Business Changes: Updates related to new features, services, or business operations
• Third-Party Changes: Modifications related to new or updated third-party services
• User Feedback: Improvements based on user questions, concerns, or feedback
• Best Practices: Updates to align with evolving industry best practices and standards

Notification Methods

• Website Notice: Prominent notice on our website when significant changes are made
• Email Notification: Email alerts to registered users about material changes
• In-App Notifications: Notifications within our applications about policy updates
• Cookie Banner Updates: Updated cookie consent banners reflecting policy changes
• Account Dashboard: Notifications in your account dashboard about privacy policy updates

Effective Date and Transition

• Advance Notice: We provide at least 30 days' notice before material changes take effect
• Grandfathering: Existing users may have a transition period to review and accept changes
• Consent Renewal: We may request renewed consent for new or expanded cookie uses
• Opt-Out Period: Users have the opportunity to opt out of new cookie practices before they take effect

Version Control and History

• Version Tracking: We maintain version numbers and effective dates for all policy updates
• Change Log: Detailed records of what changes were made and when
• Historical Versions: Previous versions of the policy are archived and available upon request
• Transparency Reports: Regular reports on policy changes and their impact on users

11. Contact Information and Cookie Support

If you have questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, please contact us using the information below. We are committed to addressing your privacy concerns promptly and thoroughly.

Support Services

• Cookie Questions: Get answers to questions about specific cookies and their purposes
• Technical Support: Assistance with managing cookie settings and preferences
• Privacy Guidance: Information about your privacy rights and how to exercise them
• Complaint Resolution: Support for resolving privacy concerns and complaints
• Educational Resources: Access to additional information about cookies and privacy

Response Timeframes

• General Inquiries: We respond to cookie-related questions within 5 business days
• Technical Issues: Cookie-related technical problems are addressed within 2 business days
• Privacy Requests: Formal privacy requests are acknowledged within 72 hours and resolved within 30 days
• Urgent Matters: Security-related cookie concerns are addressed immediately

Additional Resources

• Help Center: Comprehensive guides and FAQs about cookies and privacy
• Video Tutorials: Step-by-step guides for managing cookie preferences
• Webinars: Regular educational sessions about privacy and data protection
• Blog Posts: Regular updates about privacy practices and industry developments
• Community Forums: User community discussions about privacy and security

Regulatory Contacts

If you are not satisfied with our response to your cookie-related concerns, you have the right to lodge a complaint with the appropriate data protection authority in your jurisdiction. We can provide information about relevant regulatory contacts upon request.